Frequently Asked Questions
Find answers to the most common questions about trading with AceMax. Get instant help with accounts, platforms, trading conditions, and more.
Do you offer educational resources?
Yes, access the Academy for structured courses, tutorials, and live webinars.
Are there commission fees?
Commissions depend on account type; standard accounts are spread-only, ECN accounts include commission per lot.
What platforms are supported?
We currently support MT5 on desktop, web, and mobile (iOS/Android).
What are your trading hours?
FX is typically open 24/5. Exact session times are listed on the Trading Hours page in your local time.
Is scalping or hedging allowed?
Yes, scalping and hedging are allowed. We encourage proper risk management for all strategies.
What is the typical execution speed?
Orders are usually executed in milliseconds; actual speed depends on market conditions and connectivity.
How do I download MT5?
Use the MT5 download links on our platform pages for Windows, macOS, iOS, and Android.
Can I use Expert Advisors (EAs)?
Yes, EAs are fully supported on MT5. Please test on a demo before going live.
How do I log in to MT5?
Open MT5, click File > Login to Trade Account, then enter the server name, your login, and password from the client portal.
Do you support VPS?
Yes, you can use any third-party VPS. Keep latency low by choosing a server close to our trading servers.
What deposit methods are available?
We support bank transfer, cards, and selected e-wallets depending on your region.
How long do withdrawals take?
Most withdrawals are processed within 24 business hours. Bank transfers depend on your bank’s processing times.
Are there deposit or withdrawal fees?
We do not charge internal fees. Your bank or payment provider may apply their own fees.
Can I withdraw to a different method?
For security, withdrawals must follow the original funding method up to the deposited amount; profits can be withdrawn via approved methods.
Is my money safe with AceMax?
Client funds are held in segregated accounts with top-tier banks and safeguarded under strict internal controls.
How is my data protected?
We use SSL encryption, strong access controls, and regular security audits to protect your personal data.
Do you offer two-factor authentication (2FA)?
Yes, enable 2FA in your client portal for an extra layer of login security.
What should I do if I suspect fraud?
Change your password immediately, enable 2FA, and contact support. We will investigate and secure your account.
A Digital Broker with a Physical Anchor
Acemax offers a superior online trading experience, anchored by the real-world expertise of our affiliate, Ace Gold Trading LLC, in the Dubai Gold Souq. This unique heritage provides our clients with unmatched reliability and a deep understanding of the markets.
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